Welcome to the final post of our three-part series on technologies your business needs to be successful! Our final recommendation is for your business to start monitoring all systems ASAP. Imagine a scenario where you walk into your office on Monday morning and find that your network is down and your website has been hacked. Your website has the ability to accept and process customer payments, so their information has been compromised. You are now tasked with not only fixing these issues, but also with revealing that your customers’ sensitive information is at risk.
This unfortunate scenario happens often to companies without monitoring technology. Monitoring does a lot for any organization, but its main attraction is that it helps businesses catch issues before they truly have the opportunity to cause much damage. In the case of the business above, noticing the problem came too late, after a security breach had already occurred. But how does a monitoring system help prevent this from happening?
First, monitoring systems are configured for a business’s needs. For example, if your company is highly concerned about website security, your monitoring system may send a test to your website once per minute (or at a frequency that makes sense for your site). This will measure system response time, failure, and any odd looking behaviors. Once your IT department sets up all of your systems to be monitored, testing intervals can be determined and the vitality of all of your systems can be measured on a regular and continuous basis.
Next, as your monitoring system continues to do its job, there will be test responses that require some attention. Your monitoring system will get the attention of your IT department or service provider by alerting, or “alarming” them. This may mean that your lead technician gets a text message or an email, prompting them to respond right away. For most companies with 24/7 monitoring, an on-call technician will be the one to receive the alert. Some monitoring systems can also be configured to provide automatic failover, meaning that once the system fails, another one takes its functional place until the original problem is solved.
Between these two steps in the monitoring process, most issues will be detected before they have the opportunity to wreak havoc on your business. In the case of the company in the introduction, a monitoring system would have alerted a technician to a system failure or abnormal test response with the website, allowing that technician to shut down or fix the website before customer information could be stolen.
Monitoring makes a huge difference for organizations, but it is often a low priority because many companies believe that security issues and hardware, software, and other system failures are not going to happen to them. But trust us – you don’t want to get caught without a monitoring system on the day of an adverse occurrence like this one.
This wraps up our series on technologies your business needs in order to compete and be successful. Please reach out to us for more on any of these subjects and how your organization can benefit from the systems discussed in our brief series!