Selecting a managed service provider to partner with is a big decision and should not be taken lightly. Many companies heavily rely on technology to conduct business. From phone calls and emails to data storage and server availability, technology integration and reliability are important aspects of daily operations.
As business grows and companies scale, outsourcing IT becomes logical in order to focus on improving the business as a whole. Managed service providers take over all IT operations which can save costs and improve security. If you are looking for an MSP to partner with whether you've just decided to outsource IT or you're unhappy with your current provider, we've put together a list of common mistakes companies make for you to take into consideration.
1. Requesting Qualifications
Many companies fail to ensure that the MSP they are considering has qualified engineers as well as proper certifications. You should ask about the company's certifications from the beginning. You don't want to work with a company that isn't certified or has under qualified employees. This is one mistake companies make when looking to partner with a managed service provider.
2. Settling for Less
While low costs are attractive, quality of service is more important. Don't make the mistake of settling for less, especially when it comes to your IT service provider. Ask in advance about the type of support provided and make sure you partner with an MSP that provides both on-site and remote support. Don't be afraid verify that they will be providing all of the services you need. Also take into consideration their work ethic and communication.
3. Neglecting Compliance
Each industry has different regulatory compliance rules and it is important that your managed service provider is aware and fully equipped to follow all compliance regulations. In the healthcare industry, all patient data must abide by HIPAA (Health Insurance Portability and Accountability Act). If your MSP is not aware of the compliance rules for your industry or if they are not prepared to verify that your data will follow regulation, you should seek a more experienced provider. Companies that neglect compliance could end up in an expensive lawsuit.
4. Signing too Quickly
Although it may be exciting when you think you've found the right IT service provider, you don't want to jump the gun too quickly. One mistake companies make is failing to address whether the MSP is engaged enough from day one. Your potential partner should be asking tons of questions in order to fully understand your business and provide the right service. Be aware of the questions being asked as well as how in-depth they are and if they truly paint the picture of your business overall.
Taking these four mistakes into account can improve your selection process of the right managed service provider. Remember that your IT is a critical part of your business and decisions like this should not be rushed. An MSP should be a trusted partner that works with you to develop a custom solution that is right for your business. For more information regarding managed services or to speak with a CPI representative, call us at (888) 640-9955 or leave us a message here.