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How Does IT Outsourcing Work?

Mar 12 2015

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Are you considering outsourcing your IT operations to a Managed Services provider? Great! You probably already know the benefits your business is likely to experience from entering such a partnership. But, you may have more questions like, “How does this all work?” Most MSPs follow a general pattern when it comes to getting your company started with a Managed Services contract.

First, an assessment of your current environment must be conducted. Your new partner will review your current IT situation and determine how they can help you operate your current technologies, and they may make some suggestions for upgrades. After examining your infrastructure, they will want to know about your security and disaster recovery plans.

Once they understand your environment, your MSP will install any necessary equipment at your business, upgrade legacy systems as needed, and execute change management for your current and exiting IT staff. If you are only outsourcing part of your IT operations, this step will include integrating with your current IT staff on aspects that will be managed by your new partner. If you are fully outsourcing, your MSP will assist in a lockout and full takeover of your IT environment.

Securing your infrastructure is the next step in this process. Ensuring spam filters, firewalls, and antivirus software are up-to-date is a high priority. Your backup and disaster recovery plan will also be reviewed and updated if necessary. If you do not have a sufficient plan in place, your new MSP will help build the ideal strategy for you.

Moving forward, your new partner will support and manage your environment. Good MSPs will have round the clock assistance 365 days a year with their Network Operations Center (NOC) and support team. Your help desk will be available to handle any technical problems your business may experience. Backup management and testing, hardware and software upkeep, server maintenance, and vendor relationships will all be covered in your contract. Proactive maintenance through monitoring and alerting will help your MSP stay ahead of potential issues so that your business experiences as little downtime as possible. All of your business systems will be maintained through your Managed Services contract.

Finally, strategic initiatives for IT in your business can be handled by your MSP. Planning for future projects, IT budget projections, and service ticket tracking are all available to you through your Managed Services provider. Your partner can even take on the role of CIO or IT Manager for your business, leaving your executives and employees to focus on your company’s passions and mission.

Delaying the conversation to move to a Managed Services model only causes you to miss out on these advantages. Click here to learn more about Managed Services and how your organization can benefit.

James Oberhaus

Written by James Oberhaus

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