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Working with Multiple Vendors is Wasting Your Time

Jul 19 2016

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How many invoices do you have to pay to technical vendors each month? Doesn’t it get tiring for your staff to handle your Internet Service Provider, the phone system vendor, your network security consultants, among others? Moreover, are you sure you’re truly getting what you are paying for with so many service agreements? There must be a better way to get all of the technology your business needs to function, but without spending so much time and possibly extra money managing these different vendors.

Well, there is a better way – a MUCH better way. A Managed IT Services contract may not be something you’ve considered before, but from an efficiency standpoint it makes the most sense for businesses. Maintaining a full IT environment is a lot of work, but it can be even more time-consuming and problematic when all parts of your environment are managed by different companies.

Imagine this scenario: Mike has a company with 100 employees. He has one IT person helping to manage break/fix issues in the office, and a variety of vendors. Phones, internet, his website, servers, backup and disaster recovery, and his network security are all contracted out to different companies that specialize in these technologies. However, Mike spends most of his time budgeting for multiple projects with multiple vendors and reacting to his environment. When part of his environment needs a refresh, he hasn’t had the time or other resources to plan for it. Also, the different vendors Mike’s company uses do not communicate with each other, preventing Mike’s IT environment from being consistent and stable.

Now consider Jane: She also has a company of 100 employees. She has outsourced her IT operations to a Managed Services provider through a fully managed service agreement, and she has an IT executive who manages projects with this vendor and the IT budget. For one monthly fee, they receive all necessary consulting and maintenance from their provider as well as help in planning for upcoming upgrades. Jane’s provider even monitors for problems before they occur and takes care of issues before they ever have the opportunity to slow her business down. And, because one provider manages all of her IT operations, technicians and engineers working at her MSP can easily talk to each other and collaboratively maintain a reliable environment for Jane’s business.

What makes these two businesses different? Both have IT consultants handling all parts of their environments and employ the same amount of IT staff, so why is Jane so much happier? She has streamlined her IT operations by choosing to go with one vendor who employs specialized staff in all of her systems. When something goes wrong or when they want to implement a new technology, her IT executive handles it and budgets for upcoming projects. The value is simple and effective.

Is your use of multiple vendors weighing down your staff and wasting your time? If so, contact us. We are a trusted Managed Services partner in Southern California and have experience consolidating technical services into one easy contract for businesses like yours.

James Oberhaus

Written by James Oberhaus

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